Shipping policy - ECOBIO CHEMICALS

Effective Date: August 4, 2026

Company Name: EcoBio Chemicals
Phone: +27 044 004 0259
WhatsApp: +27 083 560 6822
Email: info@ecobiochemicals.co.za
Address: 47 Grysbok Ave, Rheebok, Mossel Bay, Western Cape, 6503, South Africa
VAT: 9580672195
Trade #: K2021627488

1. Overview

This Shipping Policy outlines the terms, procedures, and safety protocols regarding the dispatch, transit, and delivery of industrial, agricultural, water treatment, and mining chemical supplies ordered from EcoBio Chemicals.

Given the sensitive and hazardous nature of certain chemical compounds (such as UN-certified heavy metals and corrosive substances), all shipments are handled in strict compliance with South African regulatory standards and multimodal transport requirements.

2. Order Processing and Dispatch

Processing Time: Standard orders are processed within 1 to 3 business days following payment verification or credit approval, provided all required compliance documentation and Certificates of Analysis (CoA) are cleared.
Dispatch Location: Shipments originate from our primary operational hub or authorized warehousing facilities.
Documentation: All hazardous chemical shipments include mandatory transport documentation, emergency response information, and tracking details.

3. Shipping Methods and Logistics

Freight Partners: We utilize certified commercial freight carriers and specialized hazardous material logistics providers equipped to handle industrial chemical transport safely.
Packaging Standards: Products are packaged using industry-approved containment methods, including UN-certified heavy-duty steel flasks, specialized drums, and secure palletization designed to prevent leaks or structural compromise during transit.
Delivery Coverage: We coordinate deliveries locally and regionally across South Africa, servicing industrial, mining, and agricultural operational sites.

4. Shipping Rates and Delivery Timelines

Rates: Shipping costs are calculated based on the delivery destination, total weight, volume, and hazardous classification (e.g., Hazard Class 8 transport requirements) of the order. Freight fees are itemized during the formal quotation or checkout process.
Timelines: Estimated delivery times vary depending on the destination address and transport regulations. Standard regional freight typically takes between 3 to 7 business days following dispatch.

5. Risk, Title, and Delivery Inspection

Risk of Loss: Risk of damage to or loss of products passes entirely to the buyer upon successful physical delivery to the designated delivery address or upon handover to the authorized freight carrier.
Mandatory Inspection: Clients or designated chemical handlers must inspect all packages, seals, and containers immediately upon receipt.
Reporting Discrepancies: Any visible damage, container leakage, or shipment discrepancies must be recorded on the delivery receipt and reported to us in writing within 48 hours of delivery at info@ecobiochemicals.co.za.

6. Compliance and Recipient Responsibilities

Facility Readiness: The receiving facility must possess the necessary regulatory permits, compliant offloading infrastructure, and trained personnel (equipped with proper PPE) to handle industrial chemical deliveries.
Refusal of Unsafe Delivery: Logistics personnel reserve the right to withhold delivery if the receiving site lacks adequate safety infrastructure or violates hazardous material offloading codes.

7. Contact Us

For tracking inquiries, freight quotes, or logistics support, please contact us at: