Privacy policy

Effective Date: August 4, 2026

  • Company Name: EcoBio Chemicals
  • Phone: +27 044 004 0259
  • WhatsApp: +27 083 560 6822
  • Email: info@ecobiochemicals.co.za
  • Physical Address: 47 Grysbok Ave, Rheebok, Mossel Bay, Western Cape, 6503, South Africa
  • VAT: 9580672195
  • Trade #: K2021627488

1. Introduction

EcoBio Chemicals (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, interact with our B2B digital catalog, or engage with our industrial, agricultural, water treatment, and mining chemical procurement and supply services.

By accessing our platform or utilizing our services, you agree to the collection and use of information in accordance with this policy and applicable data protection regulations, including the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

We collect information that identifies, relates to, describes, or can be linked to a particular business or individual (“Personal Information”). This includes:

  • Business Contact Information: Company name, registered address, primary operational address, contact phone numbers, and corporate email addresses (such as info@ecobiochemicals.co.za).

  • Procurement and Transaction Data: Details regarding chemical orders, product inquiries, invoices, Certificates of Analysis (CoA) requests, and shipping or logistics documentation.

  • Technical and Usage Data: IP address, browser type, operating system, referral URLs, and pages visited on our e-commerce platform to improve user experience and website functionality.

3. How We Use Your Information

We utilize the collected data for legitimate business and operational purposes, including:

  • Order Processing and Fulfillment: Managing B2B chemical orders, packaging compliance (such as UN2809 transport standards), and delivery logistics.

  • Customer Support and Communication: Responding to inquiries, providing technical safety data (MSDS/SDS), and sending administrative updates or quotations.

  • Legal and Regulatory Compliance: Maintaining required audit trails, adhering to hazardous material handling regulations, and fulfilling tax or corporate record-keeping duties.

  • Website Optimization: Monitoring digital catalog performance and troubleshooting e-commerce functionality.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal or corporate information to third parties. We may share your data only under the following circumstances:

  • Logistics and Shipping Partners: Trusted freight, transport, and warehousing providers necessary to deliver chemical orders safely and legally to your destination.

  • Regulatory Authorities: Government bodies or compliance agencies when required by South African law or international safety mandates (e.g., hazardous substance tracking).

  • Service Providers: Third-party vendors who assist in operating our website, managing our database, or conducting business operations, provided they agree to keep this information confidential.

5. Data Security

We implement robust technical, physical, and administrative security measures designed to protect your personal and commercial data from unauthorized access, alteration, disclosure, or destruction. This includes secure server protocols, restricted user access, and strict compliance with chemical inventory auditing standards.

6. Your Data Protection Rights

Depending on applicable data protection laws, you have the right to:

  • Access, correct, or request the deletion of your personal data held by us.

  • Object to or restrict the processing of your information under certain circumstances.

  • Withdraw consent for marketing or non-essential communications at any time.

To exercise any of these rights, please contact us directly using the details provided below.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us at:

  • Company Name: EcoBio Chemicals
  • Phone: +27 044 004 0259
  • WhatsApp: +27 083 560 6822
  • Email: info@ecobiochemicals.co.za
  • Physical Address: 47 Grysbok Ave, Rheebok, Mossel Bay, Western Cape, 6503, South Africa
  • VAT: 9580672195
  • Trade #: K2021627488